Shipping policy
Last updated: [DATE]
At Play Ulo, we want your shopping experience to be simple and seamless, no matter where you are in the world.
This policy applies to orders placed directly through the Play Ulo website. Orders purchased through Amazon or another retailer or marketplace are subject to that seller’s own shipping and delivery policies.
PROCESSING & DISPATCH
We aim to process and dispatch orders within 2–3 working days, unless otherwise stated on the relevant product page.
Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.
Orders containing multiple products may occasionally be dispatched separately or from different fulfilment locations. Where this happens, you may receive more than one delivery.
Processing and dispatch times are separate from estimated delivery times.
ESTIMATED DELIVERY TIMES
Our estimated delivery times following dispatch are:
United Arab Emirates: 1–3 working days
Middle East: 3–7 working days
United Kingdom: 3–7 working days
Europe: 3–7 working days
United States & Canada: 3–7 working days
Australia: 4–8 working days
Rest of the World: 7–14 working days
These timeframes are estimates and are not guaranteed. Delivery may occasionally take longer due to customs, local delivery services, public holidays, weather or other circumstances outside our reasonable control.
Shipping options and applicable charges will be displayed at checkout.
Nothing in this policy affects any mandatory rights you may have under applicable consumer law.
SHIPPING CHARGES
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Charges may vary depending on your destination, delivery method, order size and the location from which your order is fulfilled.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
Orders shipped internationally may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.
Unless expressly stated at checkout that these charges are included, any applicable customs duties, import taxes or local charges are the responsibility of the customer or recipient and are not included in the product price or shipping charge paid to Play Ulo.
Play Ulo does not control these charges and cannot predict their amount. Customs processing may also result in additional delivery time.
DELIVERY INFORMATION
Please ensure that your delivery address and contact information are complete and accurate when placing your order.
If you notice an error after placing an order, please contact hello@playulo.com as soon as possible. We will try to update your details before dispatch but cannot guarantee changes once an order has entered fulfilment or been dispatched.
LOST, DELAYED OR DAMAGED ORDERS
If your order has not arrived within the expected delivery timeframe, or arrives damaged, defective or incorrect, please contact hello@playulo.com with your order number so that we can investigate.
Please see our Refund & Returns Policy for further information.
AMAZON & OTHER RETAILERS
Play Ulo products may also be available through Amazon and other third-party retailers or marketplaces.
Where you purchase a Play Ulo product from a third party rather than directly through our website, that seller’s shipping, delivery, tracking, cancellation and returns policies will apply to your order.
Please contact the retailer or marketplace through which you made your purchase for order-specific delivery enquiries.
RETURNS
Returns must be sent to the relevant return address applicable to your order and country or region.
Please contact us before returning an item, as return locations may vary depending on where your order was fulfilled.
Please see our Refund & Returns Policy for full details.
CONTACT US
For questions about shipping or delivery, please contact:
Play Ulo
hello@playulo.com
Legal entity: [legal name]
Trading name: Play Ulo
This policy should be read alongside our Terms of Service, Refund & Returns Policy and Privacy Policy.