Terms of service

Last updated: [DATE]

1. ABOUT THESE TERMS

Welcome to Play Ulo.

These Terms of Service ("Terms") govern your access to and use of the Play Ulo website, online store, products, content, programmes, activities, experiences and other services that we may make available from time to time (together, the "Services").

In these Terms, "Play Ulo", "we", "us" and "our" refer to:

[FULL LEGAL COMPANY NAME], trading as Play Ulo
Registered address: [REGISTERED BUSINESS ADDRESS]
Company/licence number: [REGISTRATION/LICENCE NUMBER]

Play Ulo is a family learning and educational brand offering books, educational resources, products, content, programmes, activities and learning experiences.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and services to you.

By accessing our website, placing an order, booking a service or otherwise using our Services, you agree to these Terms and any policies referred to within them.

If you do not agree with these Terms, you should not use our Services.

Nothing in these Terms excludes, restricts or limits any rights or remedies you may have under applicable consumer protection laws that cannot lawfully be excluded, restricted or limited.

2. USE OF OUR WEBSITE

You may use our website to browse our content, purchase products or services, contact us, subscribe to our newsletter and access other features we make available from time to time.

When placing an order, contacting us, registering for an activity or event or subscribing to our newsletter, you agree to provide information that is accurate, current and complete.

You must not use our website:

  • for any unlawful or fraudulent purpose;

  • in a way that infringes the rights of Play Ulo or any third party;

  • to transmit viruses, malicious code or other harmful material;

  • to attempt to gain unauthorised access to our website, systems or data;

  • to scrape, copy or systematically extract our content without permission;

  • to interfere with the security or operation of our website; or

  • in any other manner that could damage Play Ulo, our customers or our service providers.

We reserve the right to take reasonable steps to protect our website, business, intellectual property, customers and service providers from unlawful, fraudulent, abusive or harmful activity.

Your use of our website is also subject, where applicable, to our Privacy Policy and Cookie Policy, which explain how we collect and use personal information and how cookies and similar technologies may be used on our website.

3. OUR PRODUCTS AND SERVICES

We make reasonable efforts to ensure that product descriptions, photographs, illustrations, specifications, prices and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, production method or printing process.

Minor variations between products, print runs or editions may occur and will not necessarily constitute a defect where they do not materially affect the product's quality, function or description.

We may update, modify or discontinue products, content or services from time to time.

Unless expressly stated otherwise, Play Ulo books, resources, articles, videos, programmes, activities, services and other content are provided for educational and informational purposes.

Our educational content is intended to support learning, curiosity and family engagement. It is not intended to replace professional educational, medical, psychological, legal or other specialist advice where such advice may be required.

Where our products, resources, content or activities are intended for children, parents, carers, teachers and other responsible adults should consider their suitability for the individual child, including any age recommendations or guidance we provide.

Where specific terms, guidance, age recommendations, safety information or instructions are provided in relation to a particular product, service, programme or activity, these should be read together with these Terms.

4. ORDERS AND CONTRACT FORMATION

When you place an order or book a service through our website, you are making an offer to purchase the products or services in your order.

For the purposes of these Terms, "services" may include, without limitation, workshops, events, educational sessions, consultancy, advisory services, speaking engagements, digital services, programmes, activities, experiences or any other services that Play Ulo may offer from time to time.

After placing an order or booking a service, you will normally receive an acknowledgement or confirmation by email.

Receipt of an automated acknowledgement does not necessarily mean that we have accepted your order or booking.

A contract between you and Play Ulo is formed when we accept your order or booking and payment has been successfully authorised or processed, or when we otherwise confirm acceptance of a service engagement in writing.

We reserve the right to decline or cancel an order or service booking where reasonably necessary, including where:

  • a product or service is unavailable;

  • there is an obvious pricing or description error;

  • payment cannot be authorised;

  • we suspect fraud or unauthorised activity;

  • delivery or performance of the service to the requested location is unavailable or restricted; or

  • accepting the order or booking would breach applicable law or other legal or professional obligations.

If we cancel an order or service or any form of booking after payment has been taken, we will refund the relevant amount using the original payment method, subject to applicable law and any specific cancellation terms that apply to the relevant service.

Please review your order or booking carefully before submitting it, including the products or services selected and your billing, contact and delivery information, where applicable.

Orders for physical products are also subject, where applicable, to our Shipping & Delivery Policy and Refund & Returns Policy.

Specific booking or engagement terms may apply to certain programmes, activities, experiences or professional services and will be communicated where applicable.

5. PRICES AND PAYMENT

Prices are displayed in the currency shown on our website or at checkout.

We may change prices at any time, but changes will not normally affect orders or bookings that we have already accepted.

The total amount payable to Play Ulo will be displayed before you complete your purchase and may include, where applicable:

  • the product or service price;
  • delivery charges;
  • applicable taxes; and
  • other charges clearly disclosed before checkout.

For orders delivered outside the country from which they are dispatched, additional charges may apply after purchase. These may include customs duties, import taxes, local taxes, clearance fees, handling charges or other charges imposed by customs authorities, government bodies, postal operators or delivery carriers in the destination country.

Unless we expressly state at checkout that such charges are included in the amount paid to Play Ulo, these additional charges are not included in the product price or delivery charge and are the responsibility of the customer or recipient.

Play Ulo does not control these charges and cannot predict or guarantee their amount. Customs and import requirements vary between countries, and customers are responsible for checking any applicable requirements or charges in their destination country before placing an order.

If a recipient refuses to accept a delivery because of customs duties, import taxes or other local charges, any refund or additional delivery costs will be handled in accordance with our Refund & Returns Policy and Shipping & Delivery Policy, subject to applicable law.

Further information about international orders, customs and duties is set out in Section 7 — International Orders, Customs and Duties.

Promotional offers, discount codes and special pricing may be subject to additional conditions and may be changed, withdrawn or limited at our discretion, subject to applicable law.

Unless otherwise stated, promotional codes cannot be combined.

You must be authorised to use the payment method provided when placing an order or booking.

Any delivery charges applicable to physical products will be calculated or communicated in accordance with our Shipping & Delivery Policy and displayed where applicable before you complete your purchase.

6. AVAILABILITY

All products, services, programmes and activities are subject to availability.

We may limit quantities, restrict sales or availability to particular countries or regions, or discontinue products or services without notice, subject to any orders or contractual commitments we have already accepted.

Where a product or service becomes unavailable after you place an order or booking, we will contact you and, where appropriate, offer an alternative, revised timeframe or refund.

We do not guarantee that products, programmes, activities or services displayed on our website will remain available indefinitely.

7. INTERNATIONAL ORDERS, CUSTOMS AND DUTIES

Play Ulo may sell and deliver products to customers in multiple countries.

Delivery destinations available through our website may change from time to time.

International orders may be subject to customs procedures, import duties, taxes, handling charges or other fees imposed by the destination country.

Unless we expressly state at checkout that these charges are included in the purchase price, you may be responsible for applicable import duties, taxes or charges imposed by authorities or carriers in your destination country. We do not control these charges and cannot guarantee their amount.

You are responsible for providing accurate delivery information and for complying with any lawful requirements applicable to receiving goods in your country.

Customs procedures may cause delays that are outside our reasonable control.

Nothing in this section affects any mandatory consumer rights available to you under applicable law.

Please also review our Shipping & Delivery Policy for further information about international delivery destinations, estimated delivery times and shipping arrangements.

8. SHIPPING AND DELIVERY

Available shipping methods, estimated delivery times and applicable charges will be displayed on our website or during checkout where appropriate.

Delivery times are estimates unless we expressly agree otherwise.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. However, delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, adverse weather, industrial action or other disruptions.

If we become aware of a significant delay, we will make reasonable efforts to notify you.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address supplied was incorrect or incomplete, additional delivery costs may apply where permitted by law.

Responsibility for loss of or damage to goods will transfer in accordance with applicable law. Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted under applicable consumer protection legislation.

Please see our Shipping & Delivery Policy for further information about delivery methods, destinations, estimated delivery times, international shipping and other delivery arrangements.

9. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are governed by our Refund & Returns Policy, together with any mandatory rights you have under applicable consumer protection law.

Nothing in these Terms or our Refund & Returns Policy excludes or limits statutory rights that cannot lawfully be excluded.

If a product arrives damaged, defective, incomplete or materially different from its description, please contact us at hello@playulo.com as soon as reasonably possible and provide your order details and, where appropriate, photographs showing the issue.

Different rules may apply to personalised products, digital products, programme or activity bookings and other products or services where cancellation or return rights are lawfully restricted.

Where a return or refund relates to delivery issues, our Shipping & Delivery Policy may also apply.

10. WHOLESALE AND BULK ORDERS

We may accept orders from schools, libraries, educational institutions, businesses, community organisations, charities and other organisations.

Additional terms, pricing, payment arrangements or delivery conditions may apply to bulk, institutional or business orders and will be communicated where applicable.

Products purchased for legitimate educational or institutional use may be used by the purchasing organisation for their intended purpose.

Unless expressly agreed by Play Ulo in writing, purchasing our products does not grant permission to reproduce, republish, digitise, adapt, commercially distribute or otherwise exploit our copyrighted content.

Unauthorised commercial resale of our products is prohibited.

Separate quotations, order forms, invoices, purchase terms or written agreements may apply to certain bulk, institutional or business purchases. Where expressly agreed, those specific terms will apply alongside these Terms.

11. PROGRAMMES, ACTIVITIES AND EXPERIENCES

Play Ulo may, from time to time, organise, host, deliver, facilitate, support, sponsor, participate in or collaborate on a range of programmes, activities, services, initiatives and experiences.

These may include, without limitation, educational programmes, community initiatives and events, family-learning activities, workshops, school or educational sessions, storytelling sessions, talks, seminars, webinars, online sessions, campaigns, pop-up experiences, cultural activities, partnerships, collaborations, speaking engagements and other activities or experiences consistent with the purpose and mission of Play Ulo.

Such activities may be delivered by Play Ulo independently or in collaboration with and not limited to, schools, educational institutions, libraries, community organisations, charities, businesses, venues, educators, facilitators or other third parties.

References in these Terms or elsewhere on our website to any particular programme, activity, initiative, service or experience are illustrative only. Play Ulo is not bound or obliged to offer, continue, repeat or make available any particular programme, activity, initiative, service or experience. Our offering may develop, change, be postponed, suspended or withdrawn from time to time, subject to any existing contractual obligations and applicable law.

Bookings and Participation

Where advance registration or booking is required, specific terms or information may apply to the relevant programme, activity or experience, including:

  • eligibility or recommended age ranges;

  • dates, times, duration and location;

  • capacity and availability;

  • pricing and payment arrangements;

  • cancellation, transfer and refund arrangements;

  • attendance or participation requirements;

  • accessibility requirements;

  • materials or equipment;

  • health and safety information; and

  • venue, partner or third-party requirements.

Any specific terms communicated when making a booking will apply to that particular booking alongside these Terms.

Places may be limited and, where booking is required, participation is not guaranteed until the booking has been accepted or confirmed.

Where applicable, cancellations, transfers and refunds relating to a programme, activity or experience may also be subject to our Refund & Returns Policy or specific booking terms communicated for that activity.

Children and Families

Some Play Ulo programmes, activities or experiences may be intended for children and families.

Unless expressly stated otherwise in the specific terms or information provided for an activity, Play Ulo does not assume responsibility for the supervision of children attending an activity. Parents, guardians, teachers or other responsible adults remain responsible for children in their care.

Where different arrangements apply to a particular activity, these will be communicated separately.

Participants and accompanying adults may be required to comply with reasonable health and safety, conduct and venue requirements applicable to the particular activity.

Third-Party Organisations and Venues

Play Ulo may participate in or collaborate on activities with schools, educational institutions, libraries, charities, community organisations, businesses, venues and other third parties.

Where another organisation is involved, its own terms, policies, requirements or conditions may also apply.

The respective responsibilities of Play Ulo and any third party will depend on the nature and arrangements of the particular activity.

Participation in or collaboration with a third party does not, by itself, create an agency, joint venture, formal partnership or other legal relationship unless expressly agreed.

Changes, Postponement and Cancellation

We reserve the right to make changes to a programme, activity or experience where necessary, including changes to its content, format, schedule, location, facilitator, speaker, capacity or method of delivery.

We may postpone, relocate, reschedule, suspend or cancel an activity where reasonably necessary, including because of illness, insufficient participation, venue availability, health or safety considerations, operational requirements or circumstances outside our reasonable control.

Where Play Ulo cancels or materially changes a paid activity, we will communicate with affected customers and provide any applicable transfer, rescheduling, credit or refund options in accordance with the specific booking terms, our Refund & Returns Policy where applicable, and applicable law.

Photography, Filming and Recording

Photography, filming or recording may take place at certain Play Ulo activities for purposes including documenting our work, educational content, communications and marketing.

Attendance at a Play Ulo activity does not, by itself, constitute consent for an identifiable child to be photographed, filmed or recorded for promotional or marketing purposes.

Where consent is required, appropriate permission will be sought separately.

Where an activity takes place at an event or venue operated by a third party, separate photography or recording terms or policies may apply.

Personal information collected in connection with registration, participation, photography, filming or recording will be handled in accordance with our Privacy Policy and applicable data protection law.

Conduct and Safety

We want Play Ulo activities to provide a welcoming and respectful environment.

We reserve the right, where reasonably necessary, to refuse admission or require a participant to leave an activity where their behaviour is unlawful, unsafe, abusive, discriminatory, threatening, seriously disruptive or materially affects the safety or reasonable enjoyment of others.

Educational Purpose

Our programmes, activities and experiences may be intended to support learning, curiosity, confidence, connection and engagement.

Play Ulo does not guarantee any particular educational, developmental, academic, behavioural or other outcome as a result of participation.

Content provided through a Play Ulo programme or activity is for educational and informational purposes and is not a substitute for professional medical, psychological, legal or other specialist advice where such advice is required.

12. THIRD-PARTY MARKETPLACES AND RETAILERS

Some Play Ulo products may also be available through third-party marketplaces, retailers or distribution platforms, including Amazon.

Where you purchase a Play Ulo product through a third-party marketplace or retailer rather than directly through our website, the purchase is processed through that third party and may be subject to its own ordering, payment, delivery, cancellation and returns terms.

Please contact the relevant marketplace or retailer regarding transaction-specific issues where they are responsible for processing your order.

These Terms primarily govern purchases and Services provided directly by Play Ulo through our website.

Our Shipping & Delivery Policy and Refund & Returns Policy generally apply to purchases made directly from Play Ulo and may not apply to purchases made through a third-party marketplace or retailer. Please refer to the relevant third party's policies for those purchases.

13. NEWSLETTER AND MARKETING COMMUNICATIONS

You may choose to subscribe to the Play Ulo newsletter or other marketing communications.

Where you have provided any consent required by applicable law, we may send you communications relating to:

  • Play Ulo news and updates;

  • educational content;

  • new products and books;

  • programmes, activities and experiences;

  • promotions and offers; and

  • other relevant Play Ulo communications.

You can unsubscribe from marketing emails at any time.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications where necessary, such as order confirmations, delivery information, booking information or responses to your enquiries.

Subscribing to marketing communications is not a condition of purchasing a Play Ulo product or service.

Further information about how we collect and use personal information for marketing purposes is available in our Privacy Policy. Information about cookies and similar technologies used on our website is available in our Cookie Policy.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in the Play Ulo website and Services, including our:

  • brand name and logos;

  • book content;

  • illustrations;

  • characters;

  • photographs;

  • videos and audio;

  • graphics;

  • written content;

  • educational resources;

  • activity materials;

  • designs;

  • downloadable materials;

  • product names; and

  • other original content

are owned by or licensed to Play Ulo and are protected by applicable intellectual property laws.

You may access and use our website and content for your own lawful personal or educational use, subject to these Terms.

You may not, without our prior written permission:

  • reproduce or republish our content;

  • modify or create derivative works from it;

  • sell or commercially exploit it;

  • distribute unauthorised copies;

  • remove copyright, trademark or other proprietary notices;

  • use our illustrations, characters, branding or educational materials to create other products or services; or

  • otherwise exploit our intellectual property except where permitted by applicable law.

"Play Ulo", our logos, product names, designs and other brand identifiers may be trademarks or proprietary assets of Play Ulo. No licence to use them is granted except where expressly stated.

All rights not expressly granted are reserved.

15. REVIEWS, FEEDBACK AND USER-SUBMITTED CONTENT

If you submit a product review, testimonial, suggestion, photograph, comment or other content to Play Ulo ("User Content"), you confirm that you have the necessary rights to submit that content.

You must not submit content that:

  • infringes another person's intellectual property or privacy rights;

  • is unlawful, defamatory, abusive, threatening or discriminatory;

  • contains malicious software;

  • contains misleading or fraudulent information; or

  • otherwise violates applicable law.

Where you voluntarily submit User Content for publication or promotional use, you grant Play Ulo a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for purposes connected with operating, promoting and improving Play Ulo and our Services, subject to applicable privacy and data protection laws.

Where appropriate, additional parental or guardian consent may be required for content including children or minors.

Personal information contained in or associated with User Content will be handled in accordance with our Privacy Policy.

We reserve the right to moderate or remove User Content where reasonably necessary.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to, integrations with or functionality provided by third parties.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services that we do not control.

Your use of third-party services may be governed by separate terms and privacy policies.

You should review those terms and policies before using the relevant third-party service.

17. OUR RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to offer products and services through our website.

However, purchases made directly through the Play Ulo online store are transactions between you and Play Ulo.

Shopify is not the seller of Play Ulo products and is not responsible for the products or services that you purchase from us.

Certain personal information may be processed by Shopify in connection with operating our online store and checkout. Please see our Privacy Policy and Shopify's applicable privacy information for further details about how personal information may be processed.

18. PRIVACY AND PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

This may include information you provide when you:

  • place an order;

  • contact us;

  • subscribe to our newsletter;

  • register or make a booking for a programme, activity or experience; or

  • otherwise interact with our Services.

Because our online store is hosted by Shopify and we may use other service providers to operate our business, personal information may be processed by third parties and may be transferred internationally where permitted by applicable law and subject to appropriate safeguards where required.

Our website may also use cookies and similar technologies. Further information about these technologies and the choices available to you can be found in our Cookie Policy.

Please review our Privacy Policy for further information about how we collect, use, store and share personal information.

19. ERRORS AND INACCURACIES

We try to ensure that information on our website is accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to matters including product descriptions, availability, pricing, promotions, shipping charges or delivery estimates.

We reserve the right to correct errors and update information.

If an error materially affects an order or booking you have already placed, we will contact you where appropriate and provide any options or remedies required by applicable law.

20. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend or restrict access to all or part of our website for maintenance, security, updates or circumstances outside our reasonable control.

We will endeavour to minimise disruption where reasonably practicable.

21. DISCLAIMER

To the extent permitted by applicable law, our website and general informational content are provided on an "as available" basis.

We do not guarantee that use of Play Ulo products, educational content, programmes, activities, experiences or resources will produce any particular educational, developmental or other outcome.

Nothing in these Terms excludes any warranty, guarantee, representation, right or remedy that cannot lawfully be excluded under applicable consumer protection law.

22. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by applicable law, Play Ulo will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Where you are acting as a consumer, nothing in this section affects your mandatory statutory rights.

Where you are purchasing products or services wholly or mainly for business purposes, additional limitations may apply where separately agreed with you.

23. INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities or reasonable costs incurred by Play Ulo as a direct result of your unlawful use of our Services, infringement of our intellectual property rights, or material breach of these Terms.

Nothing in this section requires a consumer to indemnify Play Ulo where doing so would be prohibited or unfair under applicable consumer protection law.

24. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay in performing our obligations where caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government action, epidemics or pandemics, carrier disruption, customs delays, industrial disputes, interruption of utilities or communications systems, venue closures or other events that could not reasonably have been prevented.

Where such an event materially affects an order, service, programme, activity or booking, we will communicate with affected customers where reasonably practicable and provide any remedies required by applicable law.

25. PROTECTION OF OUR SERVICES

We reserve the right to take reasonable measures to protect Play Ulo, our website, Services, intellectual property, customers, partners and service providers from fraud, misuse, unlawful activity, security threats or material breaches of these Terms.

Such measures will be proportionate to the circumstances and may include declining or cancelling transactions where permitted by these Terms or applicable law, protecting or enforcing our intellectual property rights, reporting suspected unlawful activity to relevant authorities or service providers, or taking other reasonable steps available to us.

Nothing in this section affects any rights or remedies available to either party under applicable law.

26. GOVERNING LAW AND DISPUTES

These Terms, and any non-contractual rights or obligations arising out of or in connection with them, shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

If you have a concern or dispute relating to our website, products, services, an order or a booking, we encourage you to contact us first at hello@playulo.com so that we can try to resolve the matter directly.

Subject to any mandatory rights or protections available to you under applicable consumer law, any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Dubai, United Arab Emirates.

Nothing in this section is intended to deprive a consumer of any mandatory rights or protections available under the laws applicable to them that cannot lawfully be excluded or restricted by agreement.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where modification is not possible, severed from these Terms.

The remaining provisions will continue in effect.

28. WAIVER

If we do not immediately exercise a right or remedy available to us under these Terms, that does not mean that we have waived that right or remedy.

29. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is permitted to be required by applicable law.

We may transfer our rights or obligations in connection with a reorganisation, sale, transfer or restructuring of our business, provided that doing so does not unlawfully reduce your rights as a consumer.

30. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, technology or applicable law.

The latest version will be published on this page together with the date it was last updated.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retrospectively reduce rights that have already arisen under an accepted order or booking unless permitted by law.

31. CONTACT US

If you have questions about these Terms, an order, booking or our Services, please contact us:

Play Ulo

Legal entity: [FULL LEGAL COMPANY NAME]
Trading name: Play Ulo
Email: hello@playulo.com
Registered address: [BUSINESS ADDRESS]
Company/licence number: [REGISTRATION/LICENCE NUMBER]
VAT/TRN number (if applicable): [NUMBER]

RELATED POLICIES

These Terms should be read together with the following policies, where applicable:

  • Privacy Policy — how we collect, use and protect personal information;

  • Refund & Returns Policy — cancellations, returns, exchanges and refunds;

  • Shipping & Delivery Policy — shipping methods, destinations, delivery and international orders; and

  • Cookie Policy — how cookies and similar technologies are used on our website.

Additional terms may also apply to specific products, programmes, activities, experiences, promotions, competitions, consultancy engagements, institutional arrangements or other services. Where applicable, these will be communicated separately.

If there is a conflict between these Terms and specific terms expressly agreed for a particular product, service, programme, activity or promotion, the specific terms will apply to that particular matter to the extent of the conflict.